How can we help?

How do I connect my Strava account?

To connect Strava, open the Velocare app and go to Settings → Strava. Tap "Connect Strava" and log in to authorize the connection. Once connected, your rides will automatically sync to Velocare. You can also use "Sync now" to manually trigger a sync, or disconnect Strava at any time from the same screen.

How do I restore my Pro subscription after reinstalling the app?

If you reinstall Velocare or switch devices, your Pro subscription should automatically restore when you sign in with the same Apple ID you used to purchase the subscription. Pro is tied to your Velocare account via your App Store purchase. If your subscription doesn't restore automatically, you can restore purchases from the Plans screen (found at Settings → Plans). If you still have trouble, please contact us at [SUPPORT EMAIL].

How do I cancel my Pro subscription?

Since subscriptions are managed through Apple, you'll need to cancel via your Apple ID settings:

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top
3. Tap Subscriptions
4. Select Velocare from the list
5. Tap Cancel Subscription

You'll continue to have Pro access until the end of your current billing period.

How do I delete my account and data?

You can permanently delete your account and all associated data from within the app:

1. Open the Velocare app
2. Go to Settings → Privacy
3. Tap Delete Account
4. Confirm the deletion

Warning: This action is permanent and cannot be undone. All your bikes, maintenance records, and data will be deleted within 30 days.

What does the Health Score mean?

Your bike's Health Score (0-100) is calculated based on how close each component is to its service interval. Safety-critical components like brakes, chain and tyres have more weight in the calculation. A score of 80 or above is Good, 50-79 is Fair, and below 50 is Poor.

Can I track manual rides without Strava?

Yes! While Strava integration makes tracking automatic, you can log rides manually in Velocare. For a manual bike, use the Log ride button on the bike's detail screen and enter the distance (in km) and date. This is useful if you don't use Strava or want to add rides from before you started using Velocare.

How do I customize service intervals?

Custom service intervals are a Pro feature. With Pro, you can change any component's maintenance intervals to match your riding style and the manufacturer's recommendations. You can also create custom parts that aren't in our catalog with their own intervals.

Is my data private and secure?

Yes. We take your privacy seriously. Your maintenance data is stored securely and is never shared or sold to third parties. For details, please read our Privacy Policy.

Will Velocare be available for Android?

Velocare is currently available for iOS only (iPhone and iPad). We're focused on delivering the best possible experience on Apple platforms first. Android is not currently planned.