Draft Notice: These terms of service are a draft pending legal review. Placeholder values will be finalized before release.

Terms of Service

Last updated: [DATE]

1. Acceptance of Terms

By creating an account, accessing, or using the Velocare mobile application (“App”, “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the App.

Eligibility: You must be at least 16 years old to use Velocare. By using the App, you represent that you meet this age requirement.

2. Description of Service

Velocare is a bike maintenance tracking application that helps cyclists:

Track component wear based on ride distance
Receive maintenance reminders
Log maintenance activities and costs
Optionally integrate with Strava for automatic ride tracking
Find nearby bike shops (iOS only)

The Service is provided “as is” and we reserve the right to modify, suspend, or discontinue any feature at any time with or without notice.

3. Account Registration

3.1 Account Creation

To use Velocare, you must create an account by providing:

A valid email address, OR
Sign in with Apple (iOS only)

You must provide accurate and complete information and keep your account information updated.

3.2 Account Security

You are responsible for:

Maintaining the confidentiality of your password
All activities that occur under your account
Notifying us immediately of unauthorized use

We are not liable for any loss resulting from unauthorized use of your account.

3.3 One Account Per Person

You may not create multiple accounts or share your account with others.

4. Subscription Plans

4.1 Free Plan

The Free plan includes:

Track 1 bike
Track up to 5 components per bike
Health Score
Cost tracking
Maintenance alerts
Strava sync
Correct indoor-ride wear
Limited to one active bike (can switch once per 7 days)

4.2 Pro Plan

The Pro plan (subscription required) includes:

Unlimited bikes and components
Your own intervals and custom parts
Part lifespan history
Wear forecasts
Cost insights
Ride-type wear (gravel/MTB)
Receipt photos
Service book PDF export

4.3 Subscription Terms

Auto-Renewal:

Subscriptions automatically renew at the end of each period (monthly or annual)
You will be charged via your Apple ID account
Cancel at any time via iOS Settings → [Your Name] → Subscriptions
Subscriptions

Price Changes:

We may change subscription prices with 30 days notice
Changes apply to renewals after notice period
You may cancel before renewal if you don’t accept new pricing

Cancellation:

Cancel anytime through iOS Settings → [Your Name] → Subscriptions
Access continues until end of paid period
No partial refunds for remaining subscription time

Refunds:

Refunds are handled by Apple according to their policies
Request refunds through reportaproblem.apple.com
Contact us at [SUPPORT EMAIL] for assistance

Free Trials:

[IF OFFERED] Free trial for [X] days for new subscribers only
Cancel during trial period to avoid charges
One trial per Apple ID

Downgrade from Pro to Free:

Bikes and components beyond Free limits become “locked”
Locked items remain visible but cannot be edited or receive new data
Locked data is preserved
Upgrade to Pro to unlock immediately
You choose which bike stays active on Free plan

5. Acceptable Use

5.1 You Agree To:

Use the Service only for lawful purposes
Provide accurate maintenance and bike information
Respect the intellectual property rights of [COMPANY NAME]
Use the Service in accordance with these Terms

5.2 You Agree NOT To:

Reverse engineer, decompile, or disassemble the App
Attempt to gain unauthorized access to our systems
Use the Service to transmit malware or malicious code
Scrape, spider, or crawl the Service
Remove or modify any copyright or trademark notices
Impersonate any person or entity
Interfere with or disrupt the Service
Use the Service for any commercial purpose without our permission
Share your account with others

Violation of these terms may result in immediate account termination.

6. Third-Party Integrations

6.1 Strava

When you connect Strava:

You authorize us to access your Strava data per requested permissions
Strava’s Terms of Service apply: https://www.strava.com/legal/terms
You can disconnect Strava at any time via Settings → Strava
We are not responsible for Strava’s service availability or accuracy

6.2 Apple Services

Sign in with Apple:

Apple’s terms apply: https://www.apple.com/legal/
You can manage your Apple Sign In via your Apple ID settings

In-App Purchases:

Processed by Apple
Subject to Apple’s Terms: https://www.apple.com/legal/internet-services/itunes/

6.3 Google Places

Location services and bike shop data are provided by Google Places API. We are not responsible for the accuracy, availability, or reliability of shop information.

7. Content and Intellectual Property

7.1 Your Content

You retain all rights to the content you submit to Velocare (“Your Content”), including:

Bike and component data
Maintenance logs
Photos and receipts
Custom component names

License to Us: By submitting Your Content, you grant us a limited license to:

Store and process your data to provide the Service
Display your data back to you in the App
Make backup copies for disaster recovery

We do NOT claim ownership of Your Content and will not use it for any purpose beyond providing the Service.

7.2 Our Intellectual Property

The App, including its design, features, code, and content, is owned by [COMPANY NAME] and protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to:

Use the App for personal, non-commercial purposes
One copy on devices you own or control

You may not:

Copy, modify, or distribute the App
Create derivative works
Use our trademarks without permission

8. Data and Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information.

Key Points:

We do not sell your data
You can export or delete your data at any time
See full Privacy Policy at https://velocareapp.com/privacy

Account Deletion:

Delete your account via Settings → Privacy → Delete Account
All your data is permanently deleted within 30 days
Strava access is revoked
Subscription status is preserved with Apple (cancel separately via iOS Settings)

9. Maintenance Data Disclaimer

IMPORTANT - READ CAREFULLY:

Velocare provides maintenance tracking and reminders based on distance and time intervals. This information is provided for informational purposes only and should not be considered professional mechanical advice.

You acknowledge that:

Wear calculations are estimates based on distance and time, not actual component condition
Default maintenance intervals may not be accurate for your specific bike, components, or riding conditions
We are not responsible for component failure, accidents, or injuries resulting from:
- Following or not following maintenance reminders
- Inaccurate wear calculations
- Missed or delayed reminders
- Incorrect maintenance intervals
You are solely responsible for:
- Inspecting your bike regularly
- Determining when maintenance is actually needed
- Having qualified mechanics perform maintenance
- Ensuring your bike is safe to ride

ALWAYS consult a qualified bicycle mechanic for safety-critical maintenance. When in doubt, get your bike professionally serviced.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

10.1 No Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or reliability

10.2 Limitation of Damages

[COMPANY NAME] AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

Indirect, incidental, consequential, or punitive damages
Loss of profits, data, or use
Personal injury or property damage
Bike accidents or component failures
Missed maintenance reminders
Data loss or corruption

MAXIMUM LIABILITY: Our total liability to you for all claims shall not exceed the amount you paid us in the 12 months before the claim, or €100, whichever is greater.

10.3 Exceptions

Some jurisdictions do not allow limitation of liability for personal injury or certain types of damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless [COMPANY NAME], its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys’ fees) arising from:

Your use of the Service
Violation of these Terms
Violation of any rights of another person or entity
Your Content

12. Modifications to Terms

We may modify these Terms at any time. We will notify you of material changes by:

Updating the “Last Updated” date
Sending an email notification
Displaying an in-app notice

Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

If you do not agree to the modified Terms, you must stop using the Service and may delete your account.

13. Termination

13.1 By You

You may terminate your account at any time via Settings → Privacy → Delete Account.

13.2 By Us

We may suspend or terminate your account immediately if you:

Violate these Terms
Engage in fraudulent activity
Pose a security risk
Have not used the Service for 12+ months (with notice)

13.3 Effect of Termination

Upon termination:

Your right to use the Service ends immediately
Your data will be deleted (within 30 days)
Strava access will be revoked
Active subscriptions continue per Apple’s terms (cancel separately)
Provisions that should survive (liability, indemnification, disputes) remain in effect

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of [COUNTRY/STATE], without regard to conflict of law principles.

14.2 Jurisdiction

For EEA Users:

Disputes will be resolved in the courts of [COUNTRY]
You retain consumer rights under your local consumer protection laws
Nothing in these Terms affects your statutory rights

For Other Users:

Exclusive jurisdiction in the courts of [COUNTRY/STATE]

14.3 Informal Resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at [SUPPORT EMAIL]. We will attempt to resolve the dispute within 60 days.

14.4 Arbitration (If Applicable)

[IF USING ARBITRATION - CONSULT LAWYER] [Details of arbitration clause if applicable] [Class action waiver if applicable]

Note: Arbitration clauses may not be enforceable in all jurisdictions, particularly in the EU.

15. Miscellaneous

15.1 Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement between you and [COMPANY NAME] regarding the Service.

15.2 Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce it later.

15.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.

15.4 Assignment

You may not transfer your rights under these Terms. We may assign our rights to any affiliate or successor.

15.5 No Third-Party Beneficiaries

These Terms are between you and [COMPANY NAME]. No third party has any rights under these Terms.

15.6 Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including:

Natural disasters
Acts of government
Internet or hosting provider failures
Third-party service outages (Strava, Supabase, Apple)

15.7 Export Compliance

You may not use the Service if you are subject to trade sanctions or restrictions. You agree to comply with all applicable export and import laws.

16. Contact Us

For questions about these Terms:

Email: [SUPPORT EMAIL]
Mail: [COMPANY NAME], [REGISTERED ADDRESS]

For account or technical issues: [SUPPORT EMAIL]
For privacy issues: [PRIVACY EMAIL]
For legal notices: [LEGAL EMAIL]

17. Apple-Specific Terms

17.1 Acknowledgment

You acknowledge that:

These Terms are between you and [COMPANY NAME], not Apple
Apple has no obligation to provide support (contact us instead)
Apple is not responsible for the App or its content
Apple has no warranty obligation
Apple is not responsible for addressing claims related to the App

17.2 Third-Party Beneficiary

Apple is a third-party beneficiary of these Terms and may enforce them against you.

17.3 License Scope

The license granted is limited to a non-transferable license to use the App on Apple-branded products you own or control, per Apple’s Usage Rules in the App Store Terms of Service.